Terms and Conditions

Terms & Conditions

Last updated: 28 June 2026

These Terms & Conditions apply to goods and services supplied by Allfone Tech Hub.

Allfone Tech Hub locations:

Hermit Park

273 Charters Towers Rd, Hermit Park QLD 4812

The Intersection / Kmart Kirwan

Shop 018, 339–355 Ross River Rd, Cranbrook QLD 4814

In these Terms, “we”, “us” and “our” means Allfone Tech Hub. “You” and “customer” means the person purchasing goods, booking a service, requesting a repair, leaving a device with us, or using our website or services.

By using our website, booking a service, leaving a device with us, purchasing goods, or authorising a repair, you agree to these Terms & Conditions.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

1. Services, Repairs and Sales

We provide phone, tablet and technology-related repairs, diagnostics, accessories, retail goods and related services.

We will perform services with reasonable care and skill.

Repair work may involve opening, testing, disconnecting, replacing, resetting, cleaning, heating, updating, restoring, or otherwise handling your device or product as reasonably required to assess or complete the service.

We may refuse, pause, cancel, or withdraw a service where reasonable, including where:

- the device appears unsafe, stolen, tampered with, or misrepresented;

- we are unable to obtain suitable parts;

- the requested work is not commercially or technically reasonable;

- payment has not been made;

- required information, passwords, approvals, or access has not been provided;

- abusive, threatening, dishonest, or unreasonable behaviour occurs.

2. Customer Authority and Ownership

By leaving a device or item with us, you confirm that:

- you are the legal owner of the device or item, or have authority from the owner to request the service;

- the device or item has not been reported lost, stolen, or fraudulently obtained;

- you are authorised to approve repairs, parts, diagnostics, data-related steps, and payment;

- the information you provide to us is accurate and complete.

We may request proof of ownership, proof of purchase, identification, passwords, passcodes, account access, or other verification before accepting or releasing a device.

We may refuse service if ownership, authority, account status, or security access is unclear.

3. Quotes, Estimates and Pricing

Any price given before inspection is an estimate only unless clearly stated as a final written quote.

Final pricing may change if we find additional faults, internal damage, liquid damage, prior repair work, missing parts, board-level faults, software issues, or other issues that were not visible before assessment.

We will not carry out additional paid work without your approval.

Quotes are subject to part availability, supplier pricing, model variation, device condition and stock availability.

Unless stated otherwise, written quotes are valid for 7 days.

4. Diagnostics and Assessment

Some faults cannot be confirmed until the device is opened, tested, charged, cleaned, updated, or assessed with replacement parts.

A diagnostic result is based on the condition of the device at the time of assessment. It does not guarantee that no other fault exists.

Where a diagnostic, inspection, or assessment fee applies, this will be disclosed before the assessment begins where practical.

If you choose not to proceed with a repair after assessment, you may still be required to pay any agreed diagnostic, inspection, labour, shipping, or special-order part costs.

5. Repair Approval

A repair will only proceed once approved by you or by someone reasonably appearing to have authority to act on your behalf.

Approval may be given in person, by phone, message, email, online form, payment, or another clear form of consent.

Once work has started or a special-order part has been ordered, cancellation may not be possible without cost.

If you cancel after parts have been ordered or work has started, you may be required to pay reasonable costs already incurred, except where Australian Consumer Law requires otherwise.

6. Payment and Collection

Payment is due before repaired goods, replacement parts, accessories, or retail goods are released, unless we agree otherwise in writing.

We may retain possession of a device or item until all amounts owing for that device, item, service, repair, part, diagnostic, or agreed charge have been paid.

You must collect your device or item within a reasonable time after we notify you it is ready.

If a device or item is not collected within 30 days, we may contact you again and may charge reasonable storage or handling costs where permitted by law.

If a device or item is left uncollected for more than 6 months after we notify you it is ready for collection, it may be treated as uncollected goods and handled in accordance with Queensland law.

7. Parts and Replacement Components

Unless we state otherwise, replacement parts may be genuine, original, refurbished, reclaimed, aftermarket, compatible, or third-party parts, depending on model, availability, cost, and the option approved by you.

We will take reasonable care to use suitable parts for the approved repair.

Part appearance, colour tone, brightness, battery performance, camera appearance, touch feel, display finish, or other characteristics may vary from the original part, especially where aftermarket, compatible, refurbished, or reclaimed parts are used.

Some devices may display system messages or warnings after certain repairs, especially where manufacturers restrict pairing, calibration, or part verification. These messages do not always mean the part is faulty.

8. Device Condition and Existing Damage

Devices may have pre-existing damage, wear, corrosion, frame bends, weak batteries, faulty ports, damaged screws, prior repair issues, missing brackets, water exposure, software faults, board faults, or other hidden issues.

We are not responsible for pre-existing faults or damage.

Opening or repairing a device can sometimes reveal or worsen hidden faults, especially where the device has been dropped, bent, crushed, exposed to liquid, poorly repaired, overheated, previously opened, or modified.

You acknowledge that some repairs carry risk due to the condition, age, design, or history of the device.

9. Water Resistance

Unless we expressly state otherwise in writing, we do not guarantee that a repaired device will retain original water resistance, dust resistance, seal rating, IP rating, or manufacturer protection.

Opening a device, replacing parts, removing seals, prior damage, frame bends, corrosion, aftermarket parts, or age may reduce or remove water resistance.

You should keep all repaired devices away from liquid, moisture, steam, humidity, dust, heat, and extreme conditions.

10. Liquid or Water-Damaged Devices

Devices exposed to liquid, moisture, corrosion, steam, humidity, salt water, chemicals, or unknown contamination are unpredictable.

Liquid damage repairs are assessment-based only. They do not guarantee full repair, long-term function, reliability, charging performance, battery performance, board stability, or data recovery.

Corrosion and damage may continue after cleaning or repair, even if the device initially appears to work.

By authorising assessment or repair of a liquid-damaged device, you acknowledge that:

- the device may fail during assessment or repair;

- the device may fail after repair;

- further faults may appear later;

- data may be lost;

- some faults may not be visible during assessment;

- no repair may be possible;

- no warranty applies to liquid-damaged devices unless we expressly provide one in writing, except where required by Australian Consumer Law.

11. Data, Backups and Privacy

You are responsible for backing up your data before any repair, diagnostic, software service, update, reset, replacement, or assessment.

This includes contacts, photos, videos, messages, apps, accounts, passwords, documents, settings, two-factor authentication, notes and files.

We are not responsible for data loss, data corruption, deleted files, lost passwords, account lockouts, software issues, or failed backups, except where required by law.

Some repairs or diagnostics may require the device to be powered on, restarted, tested, updated, restored, disconnected from power, or reset. These steps may cause data loss.

We do not intentionally access personal data except where reasonably required to test the device, confirm repair function, or perform the approved service.

You should remove or secure private, sensitive, confidential, or personal material before leaving the device with us.

12. Passwords, Passcodes and Account Locks

Some repairs and diagnostics require device access to test functions such as touch, display, camera, charging, speakers, microphones, buttons, Wi-Fi, Bluetooth, Face ID, Touch ID, calls, software, or sensors.

If you do not provide access, we may be unable to fully test the device before or after repair.

We are not responsible for faults that could not reasonably be tested because access was not provided.

You are responsible for removing account locks, activation locks, passcodes, device management profiles, parental controls, security restrictions, or remote lock settings where required for the service.

13. Testing After Repair

We will carry out reasonable testing based on the repair performed and the access available to us.

Testing is limited to what is practical at the time.

Passing a test does not guarantee that unrelated faults do not exist.

You should inspect and test your device as soon as possible after collection and notify us promptly if you believe there is an issue with the repair.

14. Repair Warranty

Repair warranty applies only to the specific part or service supplied by us and only for the warranty period stated on your receipt, invoice, job record, or written repair confirmation.

The repair warranty does not make us responsible for the whole device or for unrelated faults.

Warranty may not apply where the issue is caused by:

- liquid or moisture exposure;

- physical damage, impact, bending, crushing, pressure, or misuse;

- further damage after collection;

- pre-existing faults;

- battery swelling or battery degradation unrelated to the repair;

- board-level, electrical, charging, software, firmware, or account-related faults unrelated to the repair;

- unauthorised third-party repair or modification;

- use of incompatible chargers, cables, accessories, parts, apps, software, or settings;

- customer-supplied parts;

- failure to follow care instructions;

- normal wear and tear;

- faults that were disclosed or reasonably identified before the repair.

Where a reported issue may be warranty-related, we have the right to inspect and test the device before offering any remedy.

If the issue is confirmed to be related to our repair or part, we will provide an appropriate remedy in accordance with your rights and our warranty terms.

If the issue is unrelated to the repair or part supplied by us, further repair costs may apply.

15. Customer-Supplied Parts

Where we agree to install a customer-supplied part, you acknowledge that we did not supply that part and cannot guarantee its quality, compatibility, condition, authenticity, safety, or performance.

Warranty on customer-supplied parts is not provided by us.

Labour warranty may be limited or unavailable where the issue is caused by the customer-supplied part.

If a customer-supplied part is faulty, incompatible, damaged, unsafe, or incorrect, further labour charges may apply.

16. Products, Accessories and Change of Mind

Goods sold by us come with rights under Australian Consumer Law.

We are not required to provide a refund or exchange for change of mind unless we have agreed to do so or the law requires it.

For hygiene, safety, installation, condition, or resale reasons, change-of-mind returns may be refused for opened, used, damaged, installed, special-order, clearance, custom-cut, or custom-applied items, including screen protectors.

This does not affect your rights if a product fails to meet a consumer guarantee.

17. Special Orders

Special-order items, ordered-in parts, rare parts, model-specific parts, or customer-requested items may require upfront payment or a deposit.

Once ordered, special-order items may not be cancellable or refundable for change of mind.

If a special-order item is delayed, unavailable, discontinued, incompatible, or no longer supplied, we will contact you to discuss available options.

Your rights under Australian Consumer Law still apply.

18. Manufacturer Warranty and Third-Party Warranty

Repairs, diagnostics, opening a device, using non-manufacturer parts, or modifying a device may affect manufacturer warranty, insurance cover, trade-in eligibility, resale value, or third-party service options.

You are responsible for checking manufacturer, insurer, carrier, or third-party warranty conditions before authorising repair.

We are not responsible for loss of manufacturer warranty, insurance claim issues, account restrictions, trade-in rejection, or third-party refusal caused by a repair you authorised, except where required by law.

19. Software, Updates and Accounts

Software repairs, updates, resets, restores, transfers, unlock attempts, troubleshooting, app support, account support, and similar services can be affected by manufacturer systems, app providers, passwords, internet connection, security settings, storage limits, account status, device age, unsupported software, or third-party restrictions.

We do not guarantee that software issues, account issues, data transfers, app issues, or lockout issues can be resolved.

You are responsible for knowing your passwords, account details, recovery information, two-factor authentication access, and backup status.

20. Board-Level and Intermittent Faults

Some faults are intermittent, board-level, heat-related, battery-related, software-related, liquid-related, impact-related, or caused by multiple failures.

These faults may not appear during initial testing.

A successful repair of one fault does not guarantee that no other fault exists.

Where further faults are found, we will provide an updated assessment or quote where practical.

21. No Guarantee of Repair Outcome

We will take reasonable care when providing diagnostics and repair services, but we do not guarantee that every device can be repaired.

Some devices may be beyond economical repair or may fail during assessment or repair due to existing damage, age, liquid exposure, electrical failure, prior repair damage, weak components, or hidden faults.

If a repair is unsuccessful, you may still be required to pay agreed diagnostic, labour, part, shipping, or assessment charges where permitted by law and where those charges were properly disclosed.

22. Customer Conduct

We expect respectful communication with our staff.

You must not engage in abusive, threatening, harassing, discriminatory, aggressive, dishonest, or unreasonable behaviour.

Where this occurs, we may take reasonable steps, including:

- ending the conversation;

- requiring communication in writing;

- refusing non-essential future service;

- restricting access to our stores or services;

- contacting police or security where safety is at risk.

This does not limit any rights you may have under Australian Consumer Law.

23. Claims, Complaints and Disputes

If you believe there is an issue with a repair, product, service, quote, or charge, contact us as soon as possible and provide:

- your name;

- contact details;

- receipt, invoice, or job number;

- device model;

- description of the issue;

- photos or videos if relevant;

- the outcome you are requesting.

We may require inspection of the device or product before deciding whether a refund, replacement, repair, warranty remedy, or other outcome applies.

We will assess claims reasonably and in accordance with these Terms and Australian Consumer Law.

We are not required to provide a refund, replacement, free repair, or free service where the issue is unrelated to the product or service supplied by us, was caused after collection, was caused by misuse, or is otherwise not covered by law or warranty.

24. Website Information

We take reasonable care to keep website, social media, product, pricing, promotion, service, and stock information accurate.

However, information may change without notice.

Images may be for illustration only.

Prices, availability, repair options, timeframes, part options and promotions may vary by model, condition, store, supplier availability, and date.

We do not guarantee that our website, online forms, booking systems, messages, or digital services will be uninterrupted, error-free, secure, or always available.

25. Turnaround Times

Any repair time, ordering time, assessment time, or delivery time provided is an estimate only unless we expressly confirm otherwise in writing.

Turnaround times may be affected by parts availability, supplier delays, model variation, freight, device condition, staff availability, public holidays, software issues, unexpected faults, or customer response delays.

We are not responsible for delays outside our reasonable control.

26. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, loss of business, loss of opportunity, loss of data, loss of use, account lockouts, third-party charges, manufacturer warranty issues, or consequential loss arising from goods or services supplied by us.

This limitation does not exclude or restrict any rights you have under Australian Consumer Law or any other law that cannot be excluded.

27. Intellectual Property

All content on our website, social media, documents, forms, signs, marketing material, branding, logos, images, layouts, designs and written material is owned by or licensed to Allfone Tech Hub.

You must not copy, reproduce, modify, publish, distribute, use, or reuse our intellectual property without written permission.

28. Privacy and Contact

We may collect your name, contact details, device details, repair history, payment details, communications, and related information to provide goods, services, quotes, repairs, support, warranty assessment and customer communication.

We may contact you by phone, SMS, email, social media message, or other reasonable method about your quote, repair, order, collection, payment, warranty claim, or service.

You must ensure your contact details are accurate and kept up to date.

29. Australian Consumer Law

Our goods and services come with rights and guarantees under Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot lawfully be excluded, restricted, or modified.

Where there is any inconsistency between these Terms and Australian Consumer Law, Australian Consumer Law will prevail.

30. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version published on our website or provided at the time of your transaction will apply unless otherwise required by law.

31. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Subject to any rights you may have under applicable law, disputes relating to these Terms or our goods and services will be dealt with in Queensland.