These Terms & Conditions form a legally binding agreement between Allfone Tech Hub (“we”, “us”, “our”) and the customer (“you”).

By accessing this website, booking a service, or purchasing goods or services from us, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use our website or services.

• All services are performed with reasonable care and skill.
   
• Full payment is required before goods are released or services are completed, unless otherwise agreed in writing.
   
• We reserve the right to refuse, cancel, or withdraw services at our discretion, including where misuse, dishonesty, or unreasonable behaviour is suspected.
   

• Any price provided before inspection is an estimate only.
   
• Final pricing may change if additional faults, internal damage, prior repairs, or liquid damage are discovered during assessment.
   
• No additional work will be carried out without customer approval.
   

• Devices that have been exposed to liquid or moisture are inherently unpredictable.
   
• Water damage repairs are assessment-based only and do not guarantee full or long-term functionality.
   
• Corrosion and damage may continue to develop after repair, even if the device initially appears to function correctly.
   

By authorising a water damage repair, you acknowledge and accept that:

• The device may fail during or after the repair process
   
• Further faults may arise at any time
   
• Data loss may occur
   
• No warranty is provided on water-damaged devices unless explicitly stated in writing
   

No refund, replacement, or free rework will be provided for water-damaged devices unless required under Australian Consumer Law.

• You are solely responsible for backing up all data before any repair or service.
   
• We are not responsible for the loss, corruption, or deletion of data, including contacts, photos, messages, or files.
   
• Repairs may involve software resets, component replacement, or power cycling that can result in data loss.
   

By proceeding with a repair, you accept this risk.

• Our repair warranty applies only to the specific part or service performed.
   
• The warranty does not cover:
   
  • Liquid or moisture damage
     
  • Physical or impact damage after repair
     
  • Pre-existing or underlying faults
     
  • Electrical or board-level faults unrelated to the repair
     
  • Damage caused by misuse, software modification, or third-party repairs
     

Where a reported issue is found to be unrelated to the service performed, no refund, replacement, or free repair will be provided.

We are not required to provide refunds, replacements, or free services where:

• The service was completed correctly and as agreed
   
• The issue raised is unrelated to the work performed
   
• Damage occurred after collection
   
• The claim is made in bad faith or in an attempt to obtain free services
   

We reserve the right to close a matter and refuse further service where a claim is unfounded.

You must not engage in abusive, threatening, harassing, or unreasonable behaviour toward staff.

We reserve the right to:

• Cease communication
   
• Refuse future service
   
• Restrict access to our services
   

where such behaviour occurs.

We take reasonable care to ensure information on this website is accurate but do not guarantee uninterrupted availability or error-free content. We are not liable for losses caused by website downtime or reliance on website information.

All content on this website, including text, images, branding, logos, and layout, is the property of Allfone Tech Hub and must not be copied, reproduced, or reused without prior written permission.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be handled exclusively in Queensland courts.