Privacy Policy

Privacy Policy

Last updated: 28 June 2026

This Privacy Policy explains how Allfone Tech Hub collects, uses, stores, protects and discloses personal information.

Allfone Tech Hub locations:

Hermit Park

273 Charters Towers Rd, Hermit Park QLD 4812

The Intersection / Kmart Kirwan

Shop 018, 339–355 Ross River Rd, Cranbrook QLD 4814

In this Policy, “we”, “us” and “our” means Allfone Tech Hub. “You” and “customer” means the person contacting us, purchasing goods, booking a service, leaving a device with us, requesting a repair, using our website, or communicating with us.

We are committed to handling personal information responsibly, securely and only for legitimate business purposes.

Nothing in this Policy limits any rights you may have under the Privacy Act 1988, Australian Privacy Principles, Australian Consumer Law, or any other applicable law.

1. Information We Collect

We may collect personal information when you contact us, visit our stores, use our website, submit an online form, message us, call us, purchase goods, book a service, request a quote, leave a device with us, or make a warranty, refund or repair enquiry.

The information we collect may include:

- your name;

- phone number;

- email address;

- residential or business address where relevant;

- social media profile name or message details where you contact us through social media;

- device make, model, colour, serial number, IMEI, condition and repair history;

- details of your enquiry, quote, booking, purchase, repair, warranty claim, refund request or complaint;

- photos, videos or documents you provide to us;

- proof of purchase;

- payment and transaction details;

- account, password or passcode details where you choose to provide them for testing or service purposes;

- communication history between you and us;

- any other information you provide to us directly.

We only collect information that is reasonably needed for our business, services, repairs, sales, customer support, warranty assessment, safety, security, administration, or legal obligations.

2. Information Stored on Devices

Devices left with us may contain personal information, photos, videos, messages, contacts, accounts, apps, documents, passwords, sensitive material or other private data.

We do not intentionally access your personal data unless it is reasonably required to test the device, confirm a fault, complete an approved service, verify repair function, or follow your instructions.

You are responsible for backing up your device and removing or securing private, sensitive, confidential or personal material before leaving the device with us.

Where device access is required for testing, you may choose to provide a temporary passcode, remove sensitive content, create a test account, or be present during testing where practical.

3. How We Collect Information

We may collect personal information directly from you when you:

- visit our store;

- call us;

- email us;

- message us through social media or online platforms;

- submit a website form;

- request a quote;

- book a repair;

- purchase a product;

- leave a device with us;

- provide information for warranty, refund or complaint handling;

- provide photos, videos, receipts or proof of purchase.

We may also collect information from:

- staff notes or job records created during assessment or repair;

- payment providers;

- booking, repair management, point-of-sale, invoicing or customer communication systems;

- delivery, supplier or warranty partners where relevant;

- publicly available sources where necessary to verify business or contact information;

- security cameras or store security systems where used.

4. How We Use Your Information

We may use your personal information to:

- respond to enquiries;

- provide quotes;

- book repairs or services;

- assess and repair devices;

- test device functions;

- order parts;

- process payments;

- provide receipts, invoices and job updates;

- contact you about your repair, order, quote, warranty claim, refund request or enquiry;

- confirm ownership, authority or security access;

- manage returns, refunds and warranty claims;

- keep service, repair and transaction records;

- improve our services, systems and customer experience;

- manage safety and security in our stores;

- prevent fraud, theft, misuse or dishonest claims;

- comply with legal, accounting, tax, insurance and regulatory obligations;

- handle complaints and disputes.

We do not sell, rent or trade personal information.

5. Marketing Communications

We may use your contact details to send service-related messages, repair updates, quote follow-ups, warranty information, collection reminders, or important business communications.

We may also send marketing messages, promotions or offers where permitted by law or where you have consented.

You can opt out of marketing messages at any time by contacting us or using any unsubscribe option provided.

Opting out of marketing messages does not stop essential service messages about repairs, orders, warranties, payments, collection, safety or legal matters.

6. Disclosure of Information

We may disclose personal information where reasonably necessary to provide our goods or services, operate our business, protect our rights, or comply with the law.

This may include disclosure to:

- our staff and authorised team members;

- parts suppliers;

- repair partners or technicians;

- payment providers;

- booking, invoicing, point-of-sale, customer management, email, messaging, website or cloud service providers;

- freight, courier or delivery providers;

- warranty providers, manufacturers or distributors where relevant;

- insurers, accountants, legal advisers or professional advisers;

- police, regulators, courts, government agencies or other authorities where required or permitted by law;

- debt collection or dispute resolution services where necessary.

We only share information that is reasonably required for the relevant purpose.

7. Third-Party Services

We may use third-party platforms and service providers to help operate our business.

These may include payment systems, email services, messaging platforms, website hosting, online forms, booking systems, cloud storage, repair management software, social media platforms, analytics tools, accounting software and security systems.

These providers may store or process information on our behalf.

Where practical, we take reasonable steps to use reputable providers and limit access to what is necessary.

8. Overseas Storage or Disclosure

Some third-party systems, cloud providers, payment providers, messaging platforms, website tools, social media platforms or software services may store or process information outside Australia.

By using our services, contacting us through online platforms, or providing information through third-party systems, you acknowledge that your information may be handled by those providers in accordance with their own systems, locations and privacy practices.

Where required by law, we will take reasonable steps before disclosing personal information overseas.

9. Website, Cookies and Analytics

When you use our website, we may collect basic technical information such as:

- IP address;

- browser type;

- device type;

- pages visited;

- time and date of visit;

- referral source;

- general website usage information.

Our website may use cookies, pixels, analytics tools or similar technologies to operate the site, improve performance, understand customer behaviour, measure advertising, and improve our services.

You can adjust cookie settings through your browser, but some website features may not work properly if cookies are disabled.

10. Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

- limiting staff access to customer information;

- using passwords, accounts or access controls;

- using secure business systems where practical;

- storing physical paperwork securely where practical;

- limiting device access to what is needed for testing or repair;

- staff procedures for handling customer devices and information;

- secure disposal or deletion of information where no longer required.

No method of storage, communication, internet transmission or electronic system is completely secure. We cannot guarantee absolute security.

11. Device Security and Customer Responsibility

Before leaving a device with us, you should:

- back up your data;

- remove private or sensitive content where possible;

- sign out of accounts where appropriate;

- remove payment cards from wallets where appropriate;

- remove SIM cards and memory cards where they are not needed;

- disable unnecessary notifications where possible;

- provide only the access required for testing or repair.

If you choose to provide passwords, passcodes, account details or access information, you do so for the purpose of allowing us to complete testing, repair or service work.

You should change any password or passcode after the service is complete if you are concerned about account security.

12. Data Loss

Repairs, diagnostics, software work, updates, resets, restores, part replacements, testing and power cycling may result in data loss.

You are responsible for backing up all data before any repair or service.

We are not responsible for data loss, data corruption, deleted files, failed backups, account lockouts, software issues, lost passwords or failed transfers, except where required by law.

13. Retention of Information

We keep personal information for as long as reasonably needed for business, repair, warranty, accounting, tax, legal, insurance, dispute management, security and customer service purposes.

When information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where practical and where permitted by law.

Some information may need to be retained for record-keeping, legal, warranty, accounting, tax or dispute purposes.

14. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, outdated, incomplete or misleading.

We may need to verify your identity before providing access or making changes.

In some cases, we may refuse access or correction where permitted by law, including where the request is unreasonable, unlawful, affects another person’s privacy, relates to legal proceedings, or cannot be verified.

15. Privacy Complaints

If you believe your privacy has been breached, or you have concerns about how your information has been handled, contact us as soon as possible.

Please provide:

- your name;

- contact details;

- details of your concern;

- relevant dates;

- copies of any relevant messages, receipts or documents;

- the outcome you are requesting.

We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

16. Children and Minors

Our services are intended for general customers, including customers who may be under 18.

Where a customer is under 18, we may require involvement or approval from a parent, guardian or authorised adult before accepting a device, approving a repair, releasing a device, processing payment, or handling certain enquiries.

17. CCTV and Store Security

Our stores may use CCTV, cameras or security systems for safety, theft prevention, staff protection, customer protection, incident investigation and store security.

CCTV or security footage may be reviewed by authorised staff and may be provided to police, insurers, legal advisers or authorities where reasonably necessary or required by law.

18. Links to Other Websites

Our website, social media pages or messages may contain links to third-party websites, platforms, payment systems, booking systems or services.

We are not responsible for the privacy practices, security or content of third-party websites or platforms.

You should review the privacy policy of any third-party service you use.

19. Business Transfers

If our business is sold, merged, restructured or transferred, customer information may be included as part of the business records transferred, where permitted by law.

We will take reasonable steps to ensure personal information continues to be handled appropriately.

20. Contact Details

For privacy enquiries, access requests, correction requests or privacy complaints, contact:

Allfone Tech Hub

Hermit Park

273 Charters Towers Rd, Hermit Park QLD 4812

The Intersection / Kmart Kirwan

Shop 018, 339–355 Ross River Rd, Cranbrook QLD 4814

Email: info@allfone.com.au

Walk-ins welcome during business hours.

21. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will apply from the date it is published on our website or made available to customers.

You should review this Policy periodically to stay informed about how we handle personal information.

22. Final Note

Nothing in this Policy excludes, restricts or modifies any legal right or protection that cannot lawfully be excluded, restricted or modified.

Where this Policy refers to legal obligations, those obligations apply only to the extent required by applicable law.